Terms & Conditions

Please read our terms and conditions of carriage.

Terms and conditions

We provide a friendly and inclusive service, but please do bear in mind, most of our drivers are giving up their free time to drive the bus!

  • On most scheduled services we accept concession cards from England and Wales. Concession cards are not valid on book in advance (BIA) services on the Swaledale Shuttle.
  • Adult fares are charged for everyone aged 19 and above
  • Child fares are charged for children aged 5 to 18 only
  • Under 5’s travel free
  • We offer a £1 single fare for all children aged 5-18 after 5pm, all weekend and during North Yorkshire County Council school holidays. The £1 fare is not valid on BIA services after 6pm on the Swaledale Shuttle
  • Well-behaved dogs of all shapes and sizes are welcome on our all our services and are charged £1 per journey. Dogs must be kept on a lead and are not allowed on any seats in the bus.
  • We are unable to carry bicycles
  • Our buses only have 16 seats. Sometimes, there is the demand for more passengers than there are seats available. We offer seating on a first come first served basis and will always give priority to those who are not able to wait for a later bus. Standing is not allowed on our vehicles, so please don’t ask!
  • Everyone should wear the seat belt provided. Passengers aged 18 or under MUST wear a seat belt and the driver will not leave until they are satisfied all appropriate belts are being worn

We provide a friendly and inclusive service, but please do bear in mind, most of our drivers are giving up their free time to drive the bus!


We reserve the right to refuse you entry or require you to leave our buses or premises at any time, should we have reason to believe that your behaviour jeopardises the safety, security, and comfort of others.

When travelling with us you must in particular:

  • refrain from smoking either conventional or electronic cigarettes.
  • behave in a manner that is not abusive or threatening and does not cause offence to other customers or staff.
  • refrain from eating and drinking items which make the environment unpleasant for other customers or otherwise cause offence.
  • refrain from consuming alcohol
  • refrain from playing loud music or operating a personal device at a volume which may be heard by other passengers.
  • refrain from leaving rubbish or discarded items on the bus.
  • not be wearing soiled working clothes or carrying any soiled items which might stain the seats etc.
  • follow the instructions of our staff and act in a manner which shows due regard for the safety and comfort of other customers and company employees,
  • if the vehicle you are travelling on is fitted with seat belts, you are legally required to wear it.
  • notify a member of staff immediately if you sustain an injury whilst boarding, travelling on or getting off a bus.
  • follow the directions of staff concerning the maximum number of passengers that a bus is permitted to carry. All of our vehicles contain clear signage setting out their standing capacity.
  • except in an emergency, not talk to the driver whilst the bus is moving, obstruct the driver’s vision or otherwise distract them.
  • have due regard at all times for the needs of our elderly, young and disabled customers.
  • not distribute leaflets, papers or other articles or offer anything for sale or collect for charity without our prior written consent.
  • not interfere with equipment fitted on the vehicle.
  • not deliberately damage or deface any part of the vehicle.

Intending customers who, in the opinion of the driver or other company officer, appear likely to behave in an antisocial manner may not be allowed to travel.

If you are in breach of these and other statutory regulations you will be obliged to give your name and address to a company officer or may be restrained or removed from the bus or our premises by a company officer, a police officer or a community support officer and refused further travel without refund.

We also reserve the right to take any other measures we consider necessary to protect the safety and comfort of our customers and staff including temporarily or permanently banning you from travelling with us following an incident of misconduct.

Buses and premises may be fitted with audio CCTV to provide added security for our customers and staff. Appropriate signage will be in place where audio CCTV is in use and the video and sound recordings used solely for the monitoring of safety, security, service quality and in support of relevant criminal and civil legal proceedings and complaint investigation. Images of you may be provided to the police, DVSA, the Traffic Commissioner or any other enforcement agency at their reasonable request.

Whilst we will do everything we reasonably can to control conduct of other customers, we cannot be held responsible for their conduct.



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The Little White Bus is a community service providing scheduled travel